S’CLINIC PRIVACY POLICY

Effective Date: 01.07.2026

S’Clinic (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and safeguard your information when you visit our website, contact us, book consultations, purchase products or interact with us via phone, email, WhatsApp or social media.

INFORMATION WE COLLECT

We may collect the following information:

• Name
• Phone number
• Email address
• Appointment and inquiry details
• Billing and payment information
• Delivery/shipping details
• Information voluntarily submitted regarding hair, scalp or health concerns
• Website usage and analytics data

HOW WE USE YOUR INFORMATION

Your information may be used to:

• Respond to inquiries and appointment requests
• Provide consultations and customer support
• Process purchases and payments
• Arrange product deliveries
• Improve our services and website experience
• Send relevant updates, promotions or marketing communications (where consent has been provided)
• Comply with legal and regulatory obligations

MEDICAL & HEALTH INFORMATION

Any health-related information submitted through the website, forms or WhatsApp channels is treated confidentially and handled with appropriate care. Submission of information through the website does not establish a doctor-patient relationship and should not be considered medical advice.

PAYMENT PROCESSING

Payments made through the website may be processed securely by third-party payment providers such as Stripe or equivalent payment gateways. S’Clinic does not store full payment card information on its own servers.

COOKIES & ANALYTICS

Our website may use cookies, analytics tools and similar technologies to improve website functionality and user experience. This may include Google Analytics, Meta Pixel and related services.

Users may adjust browser settings to refuse cookies where permitted.

MARKETING COMMUNICATIONS

Where consent has been provided, we may contact users regarding services, promotions, events or product updates via email, phone or WhatsApp.

Users may opt out of marketing communications at any time.

INFORMATION SHARING

We do not sell personal information. Information may be shared only with trusted service providers or partners where necessary for:

• Payment processing
• Website operations
• Appointment systems
• Delivery/logistics
• Legal or regulatory compliance

DATA SECURITY

We implement reasonable technical and organisational measures to protect personal information from unauthorised access, misuse or disclosure.

THIRD-PARTY LINKS

Our website may contain links to third-party platforms or websites. S’Clinic is not responsible for the privacy practices of external sites.

CONTACT

For any privacy-related questions or requests, please contact:

S’Clinic
Unit 16, Souk Al Manzil
Downtown Dubai
Dubai, UAE

Email: hello@sclinic.ae